Terms of service

Last updated: October 13, 2026

Overview

Welcome to Althea. The terms "we", "us" and "our" refer to Althea. Althea operates this store and website, including all related information, content, features, tools, products and services (the "Services"). The Services are powered by Shopify. By visiting our site, placing an order or otherwise using the Services, you agree to these Terms of Service and to our policies referenced herein, including our Privacy Policy, Refund Policy and Shipping Policy. If you do not agree, please do not use the Services.

1. Eligibility and Accounts

You must be at least the age of majority in your place of residence, or have the consent of a parent or guardian, to use the Services. You are responsible for keeping your account credentials secure and for all activity under your account.

2. Products

We make every effort to display product colors, shades and descriptions as accurately as possible. However, colors may vary depending on your screen, and results may vary from person to person. Please read the ingredient list before use and perform a patch test if you have sensitive skin. Discontinue use if irritation occurs.

3. Prices and Payment

Prices are shown in the currency displayed at checkout and may change without notice. We reserve the right to refuse or cancel any order, including orders with pricing errors or suspected fraud; if your payment has already been taken, you will be fully refunded. Payment is processed securely by our payment providers.

4. Orders, Shipping and Returns

Delivery and returns are governed by our Shipping Policy and Refund Policy, which form part of these Terms.

5. Promotions and Discount Codes

Discount codes and promotional offers are subject to their specific conditions, cannot be exchanged for cash and may be withdrawn at any time.

6. Intellectual Property

All content on the Services, including the Althea name, logo, images, text and design, belongs to Althea or its licensors and may not be copied, reproduced or used without our prior written permission.

7. User Content and Reviews

By submitting reviews, comments, photos or other content, you grant Althea a non-exclusive, royalty-free, worldwide license to use, reproduce and display that content in connection with the Services. You confirm that your content is truthful, does not infringe anyone's rights and is not unlawful or offensive. We may remove any content at our discretion.

8. Prohibited Uses

You may not use the Services for any unlawful purpose, to infringe the rights of others, to transmit malicious code, to collect other users' data, or to interfere with the security or operation of the Services.

9. Third-Party Links and Services

The Services may contain links to third-party websites or tools. We are not responsible for their content, products or practices.

10. Disclaimer and Limitation of Liability

The Services are provided "as is" and "as available". To the fullest extent permitted by law, Althea shall not be liable for any indirect, incidental or consequential damages arising from your use of the Services or products. Nothing in these Terms limits any rights you have as a consumer under applicable mandatory law, including the legal guarantee of conformity.

11. Indemnification

You agree to indemnify and hold Althea harmless from any claim arising from your breach of these Terms or your violation of any law or third-party rights.

12. Governing Law and Disputes

These Terms are governed by the laws applicable in Canada, without prejudice to any mandatory consumer protection rules of your province of residence. In case of a dispute, please contact us first so we can try to find an amicable solution.

13. Changes to These Terms

We may update these Terms at any time. The version in force is the one published on this page at the time of your order.

14. Contact

Questions about these Terms can be sent to Althea at contact@altheaa.com.