Privacy policy

Last updated: October 13, 2026

Althea operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Althea is powered by Shopify. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us. By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

  • Contact details: name, billing and shipping address, phone number and email address.
  • Payment information: payment method, transaction details and payment confirmation. Card data is processed securely by our payment providers; Althea never stores full card numbers.
  • Account information: username, password, preferences and settings.
  • Transaction information: items you view, add to your cart, purchase, return or exchange, and your order history.
  • Communications: information you share when you contact our customer support.
  • Device and usage information: IP address, browser, device identifiers and how you interact with the Services (including through cookies and similar technologies).

How We Use Your Personal Information

  • To provide the Services: process payments, fulfill and ship orders, manage your account, handle returns and exchanges, and personalize your shopping experience.
  • Marketing and advertising: send you promotional emails or text messages (where you have agreed to receive them) and show you relevant ads. You can unsubscribe at any time.
  • Security and fraud prevention: protect your account and detect fraudulent or unlawful activity.
  • Customer support: respond to your questions and requests.
  • Legal compliance: comply with applicable laws and enforce our terms and policies.

How We Disclose Personal Information

  • With Shopify and service providers acting on our behalf (payment processing, hosting, analytics, email marketing, customer support, fulfillment and shipping).
  • With marketing and advertising partners. Depending on where you live, you may opt out of targeted advertising here.
  • When you ask us to, or consent to it.
  • In connection with a business transaction (such as a merger or sale), or when required by law.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services. To learn more, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies

We use cookies and similar technologies to run the store, remember your preferences, measure performance and personalize advertising. You can manage your choices through our cookie banner or your browser settings.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

Security and Retention

We take reasonable measures to protect your information, but no system is completely secure. We keep your personal information only as long as needed to provide the Services, comply with legal obligations, resolve disputes and enforce our policies.

Your Rights

Depending on where you live (including under Canada's Personal Information Protection and Electronic Documents Act, PIPEDA, and applicable provincial laws), you may have the right to access, correct, delete or port your personal information, to object to or restrict its processing, to withdraw your consent, and to opt out of the sale or sharing of your data for targeted advertising. We honor the Global Privacy Control signal where required. To exercise these rights, email us at contact@altheaa.com. We will not discriminate against you for exercising your rights and may need to verify your identity before processing your request.

Complaints

If you have a complaint about how we process your personal information, please contact us first. You may also lodge a complaint with your local data protection authority (in Canada, the Office of the Privacy Commissioner of Canada).

International Transfers

Your information may be transferred, stored and processed outside your province or country, including by our service providers. When this happens, we take reasonable steps to ensure your information remains protected.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

Contact

For any question about this Privacy Policy or our privacy practices, contact Althea at contact@altheaa.com.