Shipping policy

Last updated: October 13, 2026

Order Processing

Orders are processed within 1 to 3 business days (excluding weekends and public holidays). You will receive a confirmation email when your order is placed and a shipping confirmation with a tracking number once it ships.

Shipping Rates and Delivery Times

Shipping costs and estimated delivery times are calculated and displayed at checkout before you pay, based on your destination. Delivery times are estimates and may vary due to carrier delays, customs or peak periods.

Order Tracking

Once your order has shipped, you can follow it using the tracking link in your shipping confirmation email.

International Orders, Customs and Duties

International orders may be subject to import duties, taxes and customs fees charged by the destination country. Unless stated otherwise at checkout, these charges are the customer's responsibility. Althea has no control over customs delays.

Incorrect Address

Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible; we cannot guarantee changes once an order has shipped. Althea is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Late or Damaged Packages

If your package is significantly delayed, appears lost or arrives damaged, contact us at contact@altheaa.com with your order number and we will work with the carrier to resolve it.

Questions

Contact Althea at contact@altheaa.com.