Refund policy

Last updated: October 13, 2026

At Althea, we want you to love your purchase. If something isn't right, here is how returns and refunds work.

30-Day Returns

You have 30 days after receiving your order to request a return. To be eligible, the item must be unused, unopened and in its original packaging, with proof of purchase.

How to Start a Return

Email us at contact@altheaa.com with your order number and the item(s) you wish to return. We will send you return instructions and the return address. Items sent back without first requesting a return will not be accepted.

Unless the item is damaged, defective or incorrect, return shipping costs are your responsibility.

Damaged, Defective or Wrong Items

Please inspect your order upon delivery. If an item is damaged, defective or not what you ordered, contact us within 30 days of delivery with photos so we can make it right at no cost to you.

Exchanges

The fastest way to get a different shade or product is to return the original item and, once the return is accepted, place a new order.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, you will be refunded to your original payment method. Please allow some extra time for your bank or card issuer to process the refund. Original shipping fees are non-refundable.

Exceptions

Sale items and gift cards cannot be returned unless they are damaged or defective.

Questions

Contact Althea at contact@altheaa.com.